Standardization & QA
Standardization
ECC Standardization enables the organization to be in comply and perform IT governance frameworks and international standards; achieving service excellence and proficiency on the business practices as well as showcasing their compliances on the portfolio as an internationally accepted organization. ECC provides a number of third-party IT governance frameworks and standards that an organization according to their business domain and associated industry. Under standardization, ECC delivers proprietary frameworks and national/international standards.
ECC provides accredited competency development programs for best practice standards and frameworks, including ITIL®, CoBIT®, CMMI®, Green IT. In partnership with UR ISO, ECC provides training, auditing and assessments for ISO standardizations such as ISO 9001: Quality Management System, ISO14001: Environmental Management System, OHSAS18001: Occupational Health and Safety Management System, ISO27001: Information Security Management System, ISO20000: Service Management System, ISO22301: Business Continuity Management, ISO50001: Energy Management System and ISO certifications related to corporate continuity.
Quality Assurance
Quality assurance (QA) is a way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers; which ISO 9000 defines as "part of quality management focused on providing confidence that quality requirements will be fulfilled". ECC follows two principles included in quality assurance: "Fit for purpose"; and "right first time". ECC applies QA to all solutions and services to verify that features and functionality meet business objectives, and that code is relatively bug-free prior to shipping or releasing new software products and versions. Quality assurance comprises administrative and procedural activities implemented in a quality system so that requirements and goals for a product, service or activity will be fulfilled. It is the systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention.
ITIL Compliance
The success of an organization or a corporate completely relies on the optimal performance of all integral parts of the company in accordance with the company ideology and targeted business domain. Optimizing the IT services excels the business environment by simplifying and streamlining all IT services, reducing the risk and increasing the quality of service.
ITIL covers the best practices and aligns the IT services with the business requirement, facilitating business transformation and growth. ECC ITIL COMPLIANCE service enables the corporates and business enterprises to implement and configure the suitable software solutions, empowering team by encouraging the best practices and the optimization of the IT Services Management [ITSM] processes. ECC ITIL COMPLIANCE service focusses on Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvements.
- Ensuring QoS with Customer needs and requirements.
- Optimizing services and increasing ROI.
- Build and maintain stable and positive business environment
- Reducing service disruptions and supporting business changes.
