ITSM Systems

Our ITSM services are focusing on increasing IT and business efficiency, delivering complete workflow automation, consistent integration and peerless support throughout the course of service. Our IT Service Management [ITSM] improves the company profitability by reducing IT costs and IT service failures, enhances the flexibility and approach in adapting to new, improved IT technologies, and better management/support of IT services.

We deliver ITSM service following the ITIL, one of the most commonly approached ITSM practice framework. Understanding the client business practices and requirements, we are entirely flexible and well versed with frameworks such as COBIT, Microsoft Operations Framework [MOF], USMBOK [Universal Service Management Body of Knowledge] and ISO 20000.

Our ITSM services are delivered, focusing the business enterprises and organizations in the United Arab Emirates and all around the globe to excel their IT services and have business growth as well as profitability.

Our ITSM services focus on three service domains:

  • IT service management and maintenance services.
  • ITSM resource and expertise allocation according to the project and corporate infrastructure [onsite and off-site]
  • ITSM software and integrated solutions.

We are the regional provider of ITSM software solution, including JIRA Service Desk, and 3rd party ITSM solutions developed internally by our team according to the organization requirements. We provide complete control over the assets and achieve on delivering SLA as well as manage and automate repetitive tasks.

Don't just stop here. Contact us and know what qualifies us to work with you to accomplish flexible, cost-effective systems.